• PRIVACY AND COOKIES POLICY

INTRODUCTION AND GENERAL TERMS

The aim of this privacy policy is to explain to you how we control and process your data. This includes the collection, usage, disclosure, transfer, storage and disposal of your data.

Mary-Jane’s Coffee Limited and its subsidiary companies (together, “the Company”) is committed to protecting your personal information when you are using our services, which we want to be a safe and enjoyable experience. This Privacy and Cookies Policy relates to our use of any personal information that we collect from you when using our website (our site), our mobile phone application  (our app) and online services. It also relates to our use of any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person.

This Privacy and Cookies Policy explains the following:
• What information the Company may collect about you;
• How the the Company will use information we collect about you;
• When the the Company may use your details to contact you;
• Whether the Company will disclose your details to anyone else;
• Your choices regarding the personal information you provide to us;
• The use of cookies and how you can reject cookies.

The Company is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, including the Data Protection Act/General Data Protection Regulation 2018 (these laws are referred to collectively in this Privacy and Cookies Policy as the “data protection laws”). No website or app can be completely secure.

Our site and app may contain hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review them. They will govern the use of personal information you submit when visiting these websites, which may also be collected by cookies. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

WHO ARE WE?

The Company is owned by Stratosphere Holdings Limited.

WHAT INFORMATION WILL THE COMPANY COLLECT ABOUT ME?

In running and maintaining our site, and in general when conducting our business, we may collect and process the following data about you:
Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.

Information provided voluntarily by you. For example, when you register for information or make a purchase.

Information that you provide when you communicate with us by any means.

The Company collects information about how you use our site, our app and the device(s) you use to access the services. This includes collecting unique online identifiers such as IP addresses, which are numbers that can uniquely identify a specific computer or other network device on the internet. For more information please see the section on Cookies.

HOW WILL THE COMPANY USE THE INFORMATION IT COLLECTS ABOUT ME?

The Company will use your personal information for a number of purposes including the following:

To provide our services, activities or online content, to provide you with information about them and to deal with your requests and enquiries;

To provide you with the most user-friendly online navigation experience;

We may also show you relevant advertising on third party sites where you have agreed to this;

To contact you about a submission you have made;

To use IP addresses and device identifiers to identify the location of users, to block disruptive use, to establish the number of visits from different countries, and to determine whether you are accessing our services from the UK or not.

For analysis and research purposes so that we may improve the services offered by the Company. This can include using geo-demographic information from external sources, where this helps us ensure we are providing the best service possible;

We may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes;

Where the Company proposes using your personal information for any other uses we will ensure that we notify you first. Please see the section on Changes to the Company’s Privacy and Cookies Policy for details.

WHEN WILL THE COMPANY CONTACT ME?

General contact
We may contact you in relation to any contact or enquiry that you submit to us when using our site, our app and online services. This also relates to any personal information you provide to us by phone, SMS, email, in letters and other correspondence and in person.

Contact for marketing purposes?
The Company will only send you marketing emails or push notifications where you have agreed to this.
We offer regular push notifications, emails and bulletins to let you know about the Company news and services.
We may personalise the message content based upon any information you have provided to us previously and your business type.

We may use information which we hold about you to show you relevant advertising on third party sites (e.g. Facebook, Google, Instagram, Snapchat and Twitter). If you don’t want to be shown targeted advertising messages from the Company, some third party sites allow you to request not to see messages from specific advertisers on that site in future.

WILL THE COMPANY SHARE MY PERSONAL INFORMATION WITH ANYONE ELSE?

We will keep your information within the Company except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies) or as described in this section and the section concerning Offensive or Inappropriate Content.

Generally, we will use your information within the Company and will only share it outside the Company where you have requested it or given your consent. However, we may share with third party sites (e.g. Facebook, Google, Instagram and Twitter) some data, with appropriate security measures, to show you relevant advertising on third party sites, as set out above.

Sometimes the Company uses third parties to process your information on our behalf, for example to provide analysis. The Company requires these third parties to comply strictly with its instructions and the Company requires that they do not use your personal information for their own business purposes, unless you have explicitly consented to the use of your personal information in this way.

OFFENSIVE OR INAPPROPRIATE CONTENT SENT TO THE COMPANY

If you post or send content which may reasonably be deemed to be offensive, inappropriate or objectionable anywhere on or to our site, our app, social media or communications channels, the Company may remove such content.

Where the Company reasonably believes that you are or may be in breach of any applicable laws, for example on hate speech, the Company may disclose your personal information to relevant third parties, including to law enforcement agencies or your internet provider. The Company would only do so in circumstances where such disclosure is permitted under applicable laws, including data protection law.

WHAT IF I AM AGED UNDER 18?

If you are aged 18 or under, please get your parent or guardian’s permission before you submit any personal information to the Company when using our site, our app and online services. This also relates to any personal information you provide to us by phone, SMS, email, through our app, in letters and other correspondence and in person.

HOW LONG WILL THE COMPANY KEEP MY INFORMATION?

We will hold your personal information on our systems for as long as is necessary for undertaking of the relevant activity, or as long as is set out in any relevant contract you hold with the Company.

CAN I REQUEST THAT MY DATA BE DELETED?

Please see the section on finding out what data the Company holds about you.

CAN I FIND OUT WHAT DATA THE COMPANY HOLDS ABOUT ME?

Under the General Data Protection Regulation you have the right to request a copy of the personal information the Company holds about you and to have any inaccuracies corrected or your data deleted. We will require you to prove your identity with 2 pieces of approved identification. We will use reasonable efforts consistent with our legal duty to supply, correct or delete personal information about you on our files. Please address requests and questions about this or any other question about this Privacy and Cookies Policy to our Nominated Representative (Email: info@mary-janes.co.uk).

We will need two copies of forms of identification, which can be:
Passport
Driving licence
Birth certificate
Utility bill (from last 3 months)
Current vehicle registration document
Bank statement (from last 3 months).

COOKIES

What is a Cookie?
A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet or mobile phone (all referred to here as a “device”) web browser from a website’s computer and is stored on your device’s hard drive.

Each website can send its own cookie to your web browser if your browser’s preferences allow it. Many websites do this whenever a user visits their website in order to track online traffic flows. Similar technologies are also often used within emails to understand whether the email has been read or if any links have been clicked. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on our site and from our app.

However, you can change your cookie settings at any time. Please note that cookies can’t harm your computer. We don’t store personally identifiable information in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors.

During the course of any visit to our site, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

How does the Company use cookies?

Information supplied by cookies can help us to understand the profile of our visitors and help us to provide you with a better user experience. For example, if on a previous visit you went to our Loyalty pages, we might find this out from your cookie and relevant information on your second and subsequent visits. The Company uses this type of information to help improve the services it provides to its users.

Please note that during your visits to our site you may notice some cookies that are not related to the Company or the our contractors.

To enhance the user experience, we sometimes embed content from social media and other third party websites. These may include YouTube, Twitter, Facebook, SoundCloud, Vine, Instagram, Pinterest and Flickr. As a result, when you visit a page containing such content, you may be presented with cookies from these websites and these third party cookies may track your use of our site.

The Company does not control the dissemination of these cookies and you should check the relevant third party’s website for more information. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on our site.

Where the Company embeds content from social media and other third party websites, some websites may use Google Analytics to collect data about user behaviour for their own purposes. The Company does not control this. For more information, see the Google webpage “How Google uses data when you use our partners’ sites or apps”.

Other information collected from web browsers

Your web browser may also provide the Company with information about your device, such as an IP address and details about the browser that you are using. We use information provided by your browser or by the link that you have clicked to understand the webpage that directed you to the Company and this may be captured by performance cookies.

If you have any concerns about the way that we use cookies or respect your settings, then please contact info@mary-janes.co.uk.

DO NOT TRACK BROWSER SETTINGS

Do not track (DNT) is a feature offered by some browsers, with some newer browsers offering it as default. If you enable it, it sends a signal to websites to request that your browsing isn’t tracked, for example by third party ad or social networks, or analytic companies.

At present no industry-wide uniform standard has been agreed and adopted to determine how DNT requests should be managed, so our website doesn’t currently respond to DNT requests. Until that standard is established, we’ll continue to review DNT and other new technologies, but won’t respond to DNT requests.

We’re giving you this information to comply with recent legislation, and to ensure that we are honest and clear about your privacy when using our website. We know you’d expect nothing less from us, and please be assured that we’re working on a number of other privacy and cookie-related improvements to our site.

CHANGES TO THE COMPANY’S PRIVACY AND COOKIES POLICY

This Privacy and Cookies Policy may be updated from time to time so you may wish to check it each time you submit personal information to the Company. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to use our site or app to submit personal information to us.

If material changes are made to the Privacy and Cookies Policy, for instance affecting how we would like to use your personal information, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

CONTACTING THE COMPANY ABOUT THIS PRIVACY AND COOKIES POLICY

If you any questions or comments about this Privacy and Cookies Policy please contact info@mary-janes.co.uk

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