Terms of use
This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website mary-janes.co.uk (our site) and our mobile phone application (our app), whether as a guest or a registered user. Use of our site and app includes accessing, browsing, or registering to use our site and app.

Please read these terms of use carefully before you start to use our site or app, as these will apply to your use of our site and app. We recommend that you print a copy of this for future reference. By using our site or app, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site or app.

Information about us

mary-janes.co.uk is a site operated by Mary-Jane’s Coffee Limited and its subsidiaries (together, “We” or “us”). We are registered in England and Wales under company number 11649156 and have our registered office at c/o PKF Francis Clark LLP, Blackbrook Gate 1, Blackbrook Business Park, Taunton, Somerset TA1 2PX. Our main trading address is 50 Whiteladies Road, Bristol BS8 2NH. Our VAT number is 318920594.

We are regulated by the Cannabis Trades Association.
We are a limited company.

Changes to these terms
We may revise these terms of use at any time by amending this page.
Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our site or app
We may update our site and/or app from time to time, and may change the content at any time. However, please note that any of the content on our site or app may be out of date at any given time, and we are under no obligation to update it.

We do not guarantee that our site or app, or any content on them, will be free from errors or omissions.

Accessing our site or app

Our site and app are made available free of charge.
We do not guarantee that our site or app, or any content on them, will always be available or be uninterrupted. Access to our site and app is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site or app without notice. We will not be liable to you if for any reason our site or app are unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site or app.
You are also responsible for ensuring that all persons who access our site or app through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site and app, and in the material published on them. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site or app for your personal use and you may draw the attention of others within your organisation to content posted on our site or app.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site or app must always be acknowledged.

You must not use any part of the content on our site or app for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site or app in breach of these terms of use, your right to use our site and app will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information
The content on our site and app is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site or app.
Although we make reasonable efforts to update the information on our site and app, we make no representations, warranties or guarantees, whether express or implied, that the content on our site or app is accurate, complete or up-to-date.

Limitation of our liability
Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site or app; or
  • use of or reliance on any content displayed on our site or app.

If you are a business user, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site or app for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or app or to your downloading of any content on them, or on any website linked to them.

We assume no responsibility for the content of websites linked on our site or app. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.


We do not guarantee that our site or app will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site or app. You should use your own virus protection software.

You must not misuse our site or app by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site or app, the servers on which our site or app are stored or any server, computer or database connected to our site or app. You must not attack our site or app via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site and app will cease immediately.

Linking to our site
You may link to our site home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.
If you wish to make any use of content on our site other than that set out above, please contact us.

Third party links and resources in our site and app
Where our site or app contains links to other sites, applications or resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites, applications or resources.

Other applicable terms

These terms of use refer to the following additional terms, which also apply to your use of our site and our app:

Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us and which sets out information about the cookies on our site and app. By using our site or app, you consent to such processing and you warrant that all data provided by you is accurate.

Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site and app. When using our site or app, you must comply with this Acceptable Use Policy.

Online Shop – Refunds, Returns and Cancellations Policies


All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

Ordering errors

You are able to correct errors on your order up to the point on which you click on “Place Order” during the ordering process.


The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.

Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.

Payment terms

We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.

Delivery charges

Delivery charges vary according to the type of goods ordered.


Our delivery charges are set out within the online shop on our website.

Please note that we are only able to deliver to addresses within the United Kingdom, but excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles.

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered.

Cancellation rights

Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar  days after the day on which you receive your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

Should you wish to cancel your order, you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us by any other clear statement.

You cannot cancel your contract if the goods you have ordered have had their seal broken.

If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.

We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using the goods prior to cancellation)

Cancellation by us

We reserve the right not to process your order if:

We have insufficient stock to deliver the goods you have ordered;

We do not deliver to your area; or

One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.

If there is a problem with the goods

If you have any questions or complaints about the goods please contact us.  You can do so at shop@mary-janes.co.uk or call head office at 01278727181.

We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).

If you wish to exercise your legal rights to reject goods which do not conform with the Act you must either return them in person to where you bought them, post them back to us, or (if they are not suitable for posting) or allow us to collect them from you.  We will pay the cost of postage or collection.


Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery, we will provide you with a full refund.

We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions.  We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.  The importation or exportation of certain of our goods to you may be prohibited by certain national laws.  We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.   You have certain rights as a consumer including legal rights (e.g. under the Act) relating to faulty and/or misdescribed goods.

Terms of £1 coffee offer – December 2019:

  • Customers may purchase any barista-made coffee for £1 with or without a flyer during the offer hours if they subscribe to our mailing list.
  • The offer is also available to existing customers already subscribed to our mailing list.
  • The offer is available between 8am and 10 am from Monday 2nd to Friday 6th December 2019.
  • The offer will be for any of our barista-made coffee drinks made with any of the milk options.
  • The offer does not include CBD or any other extras which may be purchased by the customer on-top of the £1.

Prize Competition Terms

The terms which apply to your participation in any of our competitions will be comprised of ‘General Rules’ and ‘Specific Rules’. For each competition these are set out below. By entering one of our competitions you confirm that you agree to these rules. If you do not agree, please do not enter.

  1. Instagram Take-Away Cup Photo Competition (Jul-Aug 2019). General Rules: 1-16 apply. Specific Rules: To enter the prize draw you must post an image, taken by you of one of our compostable take-away cups, on Instagram with the tags: #maryjanesjava and #itsnotjustcoffee. Entrants may only enter one photo. The winning entry will be the photo judged to be the most fun.  The winner will receive a voucher for free daily CBD at Mary-Jane’s valid for one month. Entry close is midday (UK time) on Sunday 25th of August 2019.
  2. Student Calendar Photo Competition (Oct 2019 – Jan 2020). General Rules: 1-16 apply. Specific Rules: To enter the competition you must post an image, taken of you ‘loving life’ with a Mary-Jane’s Coffee, on Instagram or Facebook with the tags: #maryjanesjava and #itsnotjustcoffee. Entrants may not enter the same photo more than once. The winning entry will be the photo posted each month which has received the most ‘likes’ on either Instagram or Facebook by the entry close that month. Entry close is midday (UK time) on the last day of each month from October 2019 to January 2020 (inclusive). The winner each month will receive a voucher for free daily CBD at Mary-Jane’s valid for four weeks.

General Rules

  1. The promoter of our competition is Mary-Jane’s Coffee Ltd (“MJ”, “we”, “our”).
  2. Our competition is in no way sponsored, endorsed or administered by, or associated with, Instagram, Facebook, Twitter or Youtube although we may use these outlets as a means of receiving entries.
  3. Our competition is open to all persons aged 18 or over, excluding MJ employees, their immediate family, or any person or company associated with the draw.
  4. Late, invalid, duplicate or incomplete entries will not be considered, and we accept no responsibility for lost entries. Inappropriate language or content will be removed at the earliest possibility and not be considered.
  5. Each prize is for one winner only.
  6. The competition will be judged by the CEO of MJ.
  7. The result is final and no discussion will be entered into concerning the outcome.
  8. Prizes are non-transferable and there are no cash alternatives.
  9. The winner will be notified through social media, after the close of the competition. Entrants must ensure their privacy settings on social media allow for us to contact them. If the winner’s privacy settings mean we are unable to make contact through social media messaging after reasonable efforts for 2 weeks after the winner has been selected, we reserve the right to offer the prize to an alternative entrant or cancel the prize giveaway at our discretion.
  10. If the winner does not respond within 2 weeks of being notified of their win we reserve the right to offer the prize to an alternative entrant or cancel the prize giveaway at our discretion.
  11. Entrants in competitions that involve posting on social media in order to enter must ensure that their post is visible to the public at all times after their entry until at least 2 weeks after the competition entry deadline in order for the entry to be valid.
  12. Any personal information and contact details entrants supply will be used only for the purposes of administering the competition.
  13. We reserve the right to amend these terms and conditions or to cancel, alter or amend the competition or the prize due to any circumstances that arise beyond our control.
  14. Our competitions are subject to applicable UK laws.
  15. All photographers will retain full ownership of their photos but, by entering, entrants agree to allow us to use their entry images on our Instagram page, Facebook page, Twitter page, Youtube channel and website.
  16. Vouchers for free CBD entitle the holder to a free 10mg shot of CBD in any CBD compatible food or drink item purchased in any of our coffee shops.

Applicable law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Contact us
To contact us, please use the contact form available here.

If you enquiry relates to an order you have placed in the shop please call 01278727181 with your order number.

Thank you for visiting our site.

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